Ethiopian launches a Mobile SMS-based flight status information and cargo shipment
Updated: Dec 13, 2019
Ethiopian Airlines announced on Thursday the commencement of a Mobile Short Message Service (SMS) information system for customers of the Airline, starting from November 21, 2014. The service will permit customers to check flight availability, departure and arrival times, flight status and cargo shipment information by sending a mobile short code SMS text to the Ethio Telecom 8611 messaging number, instead of a regular mobile or fixed line call to Ethiopian Central Call Center. Tewolde Gebremariam, CEO of Ethiopian Airlines, said that with the increasing trends of global hi-tech developments, it was critical for Ethiopian Airlines to adopt a social business philosophy. He said “We work hard to provide avail information at the fingertip of our customers in an effort to create friendly experiences for our customers.” According to a statement issued by Ethiopian “Persons welcoming passengers on Ethiopian flights can now check the exact arrival time of expected flights simply texting 8611 with “f” followed by the flight number or “R” followed by the route. At the same time cargo customers may track the whereabouts of their shipment by texting “c” followed by their Air Way Bill number of shipment. This avoids the need to come to Ethiopian Airlines Cargo terminal prior to the arrival of the shipment.